Refund Policy

General Provisions This refund policy applies to all orders completed through our website, and sets forth unified rules for all users to apply for refund service. All monetary settlements under this policy shall be conducted in USD as the unified currency. Every customer who places an order on our website shall be deemed to have fully read, understood and accepted all contents of this refund policy. Before submitting orders, users are suggested to go through the whole policy carefully to form clear cognition of refund conditions, processing cycle and relevant constraint terms. This policy is formulated based on fair transaction principles, balancing legitimate rights and interests of both customers and our platform. All refund applications will be judged strictly according to the clauses listed in this policy, and no oral commitment outside the written policy content shall have legal binding force. We will not arbitrarily modify core clauses of this refund policy. Once partial content needs adjustment due to actual operation demands, updated version will be displayed on the corresponding page of our website, and the newly‑adjusted clauses will take effect after public display. Users shall take the latest published policy text as the standard when applying for refund services. All behaviors of users applying for refunds shall conform to the constraint scope stipulated in this policy, and any application beyond policy scope will not be approved.

60‑Day Return Eligibility Standard We provide a 60‑day return counting period for all eligible orders. The starting point of the 60‑day time window is calculated from the date when customers successfully receive the ordered goods. Customers need to submit complete return application within 60 days after goods reception, and finish subsequent return‑related procedures within specified time limit. If the 60‑day time limit has expired, customers will lose the qualification to initiate return application for corresponding orders, and we will reject return requests submitted beyond the time limit. To obtain return qualification, returned goods must keep original usable state. Goods shall not suffer artificial damage, excessive wear, man‑made transformation, dirt contamination caused by improper use. Original accessories and attachments matched with goods shall be returned together with main products. If goods are damaged caused by personal improper operation, used‑up state or missing important accessories, return application will be refused. Partial special goods with special attributes may have additional return restrictions, and relevant prompt information on product page shall prevail. Customers shall take reasonable preservation measures for goods before return application is submitted, and avoid secondary damage to goods caused by improper storage. We will inspect the physical state of returned goods after receiving returned parcels. Once goods are confirmed not to meet return eligibility standards, parcels will not be accepted for return process.

Refund Processing Cycle: 5‑10 Working Days After we receive returned parcels and finish commodity inspection and confirm that goods fully satisfy return conditions, we will start formal refund processing flow. The whole refund processing period is 5‑10 working days. This time scope refers to the time consumed for our internal review, financial verification and fund transfer operation, excluding the logistics time consumed for customers to send back goods and the time consumed by fund arrival caused by payment channel system delay. After finishing internal processing work, we will transfer refund funds in USD according to original payment path used by customers when placing orders. Different payment channels have different fund arrival rhythm. We cannot control the processing speed of third‑party payment institutions. Therefore, actual arrival time of refund funds may have short deviation compared with our internal processing cycle. Customers shall distinguish our processing cycle from third‑party channel arrival delay. If customers do not receive refund notification within 10 working days after we complete refund operation, they can initiate consultation to inquire about fund situation. We will not bear extra losses brought by third‑party payment system delay. All refund amount is calculated in USD. The specific refund amount is determined according to actual order situation and return inspection result.

Circumstances for Full Refund Customers can apply for full refund under several qualified circumstances. First, if delivered goods have quality defects existing before delivery, including product function failure, structural damage and other problems not caused by human factors, customers can apply for full refund within valid return period after submitting effective relevant description. Second, if goods received by customers are obviously inconsistent with product information displayed on our website, such as wrong commodity type, wrong specification, customers can submit full refund application within time limit. Third, in case of abnormal order execution caused by our platform operation mistakes, full refund application can be initiated according to actual situation. Under above‑mentioned full‑refund‑eligible scenarios, customers still need to finish return submission and goods return procedures according to policy requirements. Goods shall satisfy return state requirements. We will carry out factual verification aiming at each full refund application. We reserve the right to refuse full refund application if submitted application cannot provide effective factual basis, or physical inspection result shows goods do not accord with corresponding conditions. Full refund amount covers commodity payment amount of corresponding order, and does not include other expenses beyond commodity payment unless otherwise specified.

Circumstances for Partial Refund and Refund Rejection Partial refund will be adopted when goods have partial minor problems and customers choose to keep goods instead of returning them. The specific amount of partial refund will be comprehensively judged combining commodity actual condition and order situation through communication between both sides. Partial refund is an optional processing mode, and we do not guarantee that every similar situation can support partial refund scheme. There are multiple scenarios where refund application will be rejected. Return application submitted beyond 60‑day return time window will be rejected directly. When returned goods are damaged artificially, severely contaminated, lack core accessories or have been heavily used, refund application will be rejected. If customers apply for refund for subjective reasons such as personal dislike, improper purchase expectation without objective commodity problems, and refuse to return goods according to return flow, such refund demand will be rejected. Applications for refund based on false information, forged commodity problem description will also be rejected. After refund application is rejected, we will give corresponding reason explanation. Customers can understand judgment basis according to policy clauses. Rejected applications cannot repeatedly submit same demand without new valid evidence.

Return Shipping and Risk Reminder Customers shall bear the relevant logistics cost for sending goods back to our designated receiving address for return. Our free‑shipping service only covers the delivery of original orders sent from our side to customers, and does not include return‑side shipping expense generated by customers sending parcels back. Before sending return parcels, customers need to guarantee that parcels are packed properly to avoid damage of goods in return transportation process. If goods are damaged again in return logistics due to improper packaging by customers, we have the right to reject return and refund demands. We suggest customers keep return logistics tracking number, so as to check parcel transportation state conveniently. We are not responsible for parcel loss in return transportation before we sign for return parcels. Once return parcels are lost in transit, customers need to solve it through corresponding logistics service provider. After parcels arrive at our receiving address, we need certain time window to finish unpacking inspection work. Customers do not need to urge refund operation frequently within normal processing cycle. All return‑related operations shall strictly abide by the whole regulation of this refund policy.