Shipping Policy

Basic Shipping Rules Overview This shipping policy governs all order delivery services provided by our website. All orders successfully submitted and confirmed on our platform will follow the clauses stipulated in this policy for subsequent delivery arrangement. Every user who completes order submission acknowledges that they have read and accepted all contents of this shipping policy. All commodities sold on our website enjoy free shipping service, and customers will not generate additional freight expense for order delivery. We will not set hidden freight items in order settlement link. All freight‑related costs are borne by our platform. This policy uniformly regulates order processing rhythm, delivery time expectation and other core shipping‑related contents. We will keep the policy content displayed on website page for a long time. If partial clauses need to be adjusted for operation reasons, we will release updated version on website page, and the newly‑revised content will take effect after public display. Users placing orders shall take the latest published shipping policy as the execution standard. This policy does not distinguish delivery scope difference, and all applicable orders implement unified shipping service standard.

1‑3 Days Order Processing & Dispatch Standard After customers complete order payment and the order passes our system verification, we will carry out internal order processing and goods dispatching work within 1‑3 working days. The 1‑3‑day time range refers to our internal processing cycle, counting from the moment when the order is confirmed as valid paid order. This time does not contain non‑working days. During special period such as system maintenance, order volume surge, order dispatching may generate short‑term reasonable delay. We will try our best to control the delay range, and maintain normal processing rhythm for most orders. In the course of order processing, we will check order information, match corresponding goods, complete goods packaging and hand over parcels to logistics service providers. After hand‑over to logistics providers, order state will be updated synchronously. Customers can check logistics relevant information through order entry. We cannot dispatch orders in advance before order payment is finished and order verification is passed. For orders with abnormal information such as abnormal receiving information, we will suspend dispatching work until relevant information is confirmed and corrected. The 1‑3‑day dispatching cycle is our conventional processing standard, and we will try our best to implement this standard for every valid order.

Estimated Delivery Time: 6‑12 Days After parcels are handed over to logistics service providers, the estimated time for parcels to arrive at receiving address filled in orders is 6‑12 days. This is an estimated time frame, not an absolute guaranteed arrival time. The actual arrival time will be affected by multiple objective factors including logistics line condition, logistics provider handling efficiency, customs‑related inspection link, bad weather, force majeure events and so on. Under the influence of above‑mentioned objective factors, parcel arrival may have reasonable delay beyond estimated time range. We cannot completely eliminate the influence brought by these uncontrollable factors. We will push logistics tracking information update synchronously according to data fed back by logistics partners, so customers can know the transportation progress of parcels. If parcels have obvious long‑term stagnation in logistics status, customers can submit consultation to us, and we will assist to inquire about parcel situation. But we cannot promise to completely avoid logistics delay caused by objective uncontrollable factors. Customers shall understand the rational fluctuation range of actual arrival time on the basis of reference 6‑12‑day estimated cycle.

Free Shipping Service Specification All commodities on our website apply free shipping service. When customers settle orders, there will be no freight charge item in order amount. The free‑shipping service covers the delivery process from our side to the receiving address filled by customers in orders. This free‑shipping rule is effective for all orders that meet normal order conditions. We will not set minimum order amount threshold for enjoying free‑shipping benefit. Valid orders can obtain free‑shipping service without reaching specific consumption amount. Free‑shipping only aims at the initial delivery of ordered goods. It does not contain freight cost generated by return, resend caused by customer personal reasons. If customers need to resend goods because of receiving address error filled by themselves, customers shall bear corresponding extra logistics expense. We select cooperative logistics service providers to complete free‑shipping delivery work. We reserve the right to select and adjust logistics partners according to actual operation situation, and will not notify customers one‑by‑one for normal logistics provider adjustment, as long as it does not violate the basic clauses of this shipping policy.

Order Information Requirements for Smooth Shipment Customers need to fill in accurate and complete receiving information when placing orders, including detailed receiving address and valid receiving‑related information. Inaccurate, incomplete or invalid receiving information will cause obstacles for parcel delivery, such as parcel delivery failure, parcel return. If delivery failure or parcel return is caused by wrong information filled by customers, relevant risks and consequences shall be borne by customers themselves. After order submission, if customers need to modify receiving information, they shall submit modification demand to us before the order is dispatched. Once parcels have been handed over to logistics providers, we cannot modify receiving information any more. Customers shall check receiving information carefully before order submission, to avoid subsequent delivery‑related problems caused by information error. After parcels are delivered to receiving address, customers shall complete parcel receiving work in time according to prompt of logistics information. If parcels are returned due to long‑term failure to sign for parcels, relevant losses shall be undertaken by customers. We will process orders strictly according to receiving information submitted by customers. We will not bear responsibilities for delivery problems caused by information errors from customers.

Logistics Abnormal Situation Handling Rules When facing logistics abnormal situations such as parcel loss, serious long‑time stagnation, we will carry out factual verification combined with logistics feedback information. After confirming that parcels have been lost in logistics transportation, we can provide corresponding follow‑up solution for customers aiming at valid orders. For parcels with long‑term logistics stagnation, we will assist customers to launch inquiry to logistics partners, but we cannot control the processing result of logistics providers. We will not bear extra compensation demands beyond policy scope brought by logistics abnormal events. Once parcels are successfully signed for, customers shall check outer package state of parcels in time. If outer package has obvious damage when receiving parcels, customers can put forward relevant consultation. We will judge follow‑up processing scheme combining specific situation. All handling for logistics abnormality shall be carried out on the basis of this shipping policy. Any solution provided is limited within the scope stipulated by policy clauses, and we will not accept unreasonable demands beyond policy constraint.